top of page

QUALITY, WARRANTY & SUPPORT

Quality, Warranty & Support

ITR_Pacific_LR-9288.jpg

STRINGENT QUALITY CONTROL

ITR's rubber tracks and pads are at the forefront of the market with the ITR USCO group selling over 77,000 rubber tracks through their global distribution centres in 2020. All our rubber tracks and pads are manufactured under the most stringent quality control processes to ensure that all products meet the group's high standards for performance and reliability.

The entire manufacturing process begins with a selection of the best raw materials, where the rubber compound is specific to the application of the machine to ensure the best performance in the field. Unlike other alternatives in the market, ITR's steel cables are manufactured to the highest possible break strain and are continuously wound and not joined.

ITR's stringent quality control measures are the reason that the group can achieve a result of less than 0.5% reported faults over the last two years.

ITR_Pacific_LR-9142_edited.jpg

INDUSTRY LEADING WARRANTY

ITR New Zealand offers an industry-leading, full replacement warranty for all Rubber Tracks, Steel Tracks and Rubber Pads. All Excavator Rubber Tracks have a 24-month warranty, Compact and Multi-Terrain Track Loaders have a 12-month warranty, and Steel Tracks & Rubber Pads also have a 12-month warranty.

With all these products covered by the manufacturer's warranty, you can be sure that you are protected against any potential manufacturing defects that could lead to a failure of your tracks or pads.

In the event of a possible defect, you can contact our team directly on 0800 487 469 and they will be sure to provide you with the support you need to keep you working.

ITR_Pacific_LR-9121_edited.jpg

ITR New Zealand has a dedicated team of professionals who are there to assist you through the life of your product. If you are unsure or have any questions about our products, don't hesitate to call our team!

LIFETIME PRODUCT SUPPORT

CARING FOR YOUR RUBBER TRACKS

These are our tips for maintaining your undercarriage.

ITR_Pacific-8970 - Copy_edited.jpg

1

Maintain the correct tension at all times

ITR_Pacific_LR-9288.jpg

4

Avoid working on oily surfaces, clean tracks immediately

IMG_20210309_105239_016.jpg

2

Check your undercarriage for wear

ITR_Pacific-9717.jpg

5

Minimise sun exposure

ITR_Pacific-9578.jpg

3

Avoid working in rock or demolition sites

ITR_Pacific-9644.jpg

6

Avoid making sharp or fast turns on uneven terrain

bottom of page