QUALITY, WARRANTY & SUPPORT

Quality, Warranty & Support

STRINGENT QUALITY CONTROL

ITR's rubber tracks and pads are at the forefront of the market with the ITR USCO group selling over 77,000 rubber tracks through their global distribution centres in 2020. All our rubber tracks and pads are manufactured under the most stringent quality control processes to ensure that all products meet the group's high standards for performance and reliability.

The entire manufacturing process begins with a selection of the best raw materials, where the rubber compound is specific to the application of the machine to ensure the best performance in the field. Unlike other alternatives in the market, ITR's steel cables are manufactured to the highest possible break strain and are continuously wound and not joined.

ITR's stringent quality control measures are the reason that the group can achieve a result of less than 0.5% reported faults over the last two years.

INDUSTRY LEADING WARRANTY

ITR New Zealand offers an industry-leading, full replacement warranty for all Rubber Tracks, Steel Tracks and Rubber Pads. All Excavator Rubber Tracks have a 24-month warranty, Compact and Multi-Terrain Track Loaders have a 12-month warranty, and Steel Tracks & Rubber Pads also have a 12-month warranty.

With all these products covered by the manufacturer's warranty, you can be sure that you are protected against any potential manufacturing defects that could lead to a failure of your tracks or pads.

In the event of a possible defect, you can contact our team directly on 0800 487 469 and they will be sure to provide you with the support you need to keep you working.

ITR New Zealand has a dedicated team of professionals who are there to assist you through the life of your product. If you are unsure or have any questions about our products, don't hesitate to call our team!